Frequently Asked Questions
Everything you need to know about bringing our kitchen essentials home.
What makes Our Place cookware different from traditional non-stick pans?
Our cookware features a proprietary, toxin-free ceramic non-stick coating that is made without PFAS, PFOA, lead, or cadmium. It is designed to replace multiple kitchen tools by being multifunctional, allowing you to sauté, steam, fry, and boil in a single vessel.
How do I properly care for my Always Pan to ensure it lasts?
To preserve the non-stick surface, we recommend hand-washing with a soft sponge and warm soapy water. Avoid using metal utensils or abrasive scrubbers, and always cook on low-to-medium heat to prevent surface degradation.
What is your shipping policy for domestic orders?
We offer free standard shipping on all orders over $50 within the contiguous United States. Orders are typically processed within 1-2 business days, and delivery usually takes between 5-7 business days depending on your location.
What is your return and exchange policy?
We want you to love your kitchenware. We offer a 100-day trial period; if you aren't satisfied, you can return or exchange your items within 100 days of purchase, provided they are in their original packaging.
Is Our Place cookware compatible with induction stovetops?
Yes, our cookware is designed with a stainless steel base that makes it compatible with all cooktops, including induction, gas, and electric ranges.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment options through services like Affirm and Afterpay.